Does my au pair need a separate account for it?

No. It lives inside the account she already has, under Guide, next to the tasks and hours she already tracks.

Does it use my household's information to answer her questions?

No. The help chat only answers from the guide's sourced articles about living in the Netherlands. It has no access to your household's tasks, hours, pay or house rules, so if she asks about those, it tells her to check with you instead of guessing.

Is the guide only in English?

Yes, deliberately: it is written in the language your au pair is most likely to read comfortably. You can read it yourself first at opairly.nl/en/guide.

What if her question is not covered by an article?

The help chat says so rather than guessing, and points her to the IND, the gemeente or your household's own agreements, whichever actually has the answer.

Can I try it before my au pair sees it?

Yes. The guide is public at opairly.nl/en/guide, and the help chat is live in your dashboard from the day you start your trial.

New in Opairly

You wanted help with the children. Not a second job explaining the Netherlands.

Opairly now includes the Au Pair Guide to the Netherlands: 23 sourced articles that answer the questions your au pair would otherwise ask you.

Start your free trial See the guide

What is the Au Pair Guide to the Netherlands?

It is a free, English-language reference built into Opairly: 23 short articles on registering at the gemeente, the TB test, health insurance, cycling rules, public holidays and more. Every article names its source, usually the IND or the gemeente, and the date it was last checked, so nothing your au pair reads is a guess.

Registering at the gemeente and getting a BSN
The TB test at the GGD
Cycling rules that cost money if you skip them
What actually counts as a working hour
Public holidays, school holidays and what stays closed
Getting a SIM card, a bank account and a bike

Why does my au pair need this?

Most of what a new au pair asks has nothing to do with your children: how BSN registration works, when the TB test is due, why her bike needs two working lights. Right now those questions land on you, at any hour. The guide answers them directly, so what reaches you is the question only you can answer.

What can she actually ask it?

Inside Opairly the guide lives under Guide. A help chat on every dashboard page has a Netherlands tab that answers straight from it. She can ask about her BSN, her residence permit, the TB test, her bike, public transport, Sinterklaas, or how many hours actually count toward her weekly limit, and get an answer with its source and the date it was checked.

How do you know the answers are right?

Every article points to where the rule actually lives, usually ind.nl or a gemeente site, never a summary of a summary. The help chat only answers from those sourced articles. For anything specific to your household, like pay, chores or your house rules, it does not guess: it tells her that answer lives inside Opairly, with you.

What does this cost?

Nothing extra. The guide and its help chat are part of the one Opairly plan your household already has, or will have: €29 a month or €249 a year, against an agency placement that runs €3,500 to €5,000 up front and €10,000 to €12,000 a year all in. Your au pair's own account, guide included, is always free.

Questions from host families

What families ask before they show this to their au pair.

It only answers from the guide's sourced, dated articles, never from open guessing. If a question falls outside what the guide covers, or is specific to your household, it says so and points her to the IND, the gemeente or you, instead of making something up.

Stop being the help desk for a country, not just a household.

Start your 30-day free trial. The guide is already in there.

Start your free trial See the guide